I. Overview
II.
Software
A.
Product List
3.
Locating the Date of Availability
1.
Accessing Your License Keys
2.
Accessing Your Account Download Log
4.
Accessing the Product Notification Log
III.
Administration
3.
Viewing Your Account Members
4.
Adding/Deleting/Updating Members
6.
Restricting Access to Products
7.
Transferring Administrator Privileges
C.
Your Profile
IV. Support
Download
Center has been designed to help IT professionals effectively manage their
Infor software through a secure, personalized website. Download Center includes
features such as pro-active notification, current and previous versions of
Infor software, logging of all downloads by your organization, and delegated
administration.
The
basic Download Center service is quite simple. You receive an email
notification from Download Center when a new Infor order is ready for download
and within 24 hours of the release of an update to which you are entitled. The
email notification includes a link to your personal Download Center site, which
offers 24x7 access to your software. Once you locate
the software that you want, you can begin downloading it by simply clicking a
button on a web page.
Personal
Release Archive
With
Download Center's personal Release Archive you and any authorized users within
your organization have 24x7 access to all versions of
your Infor software. If you need it, the Release Archive tab gives you access
to non-current versions of your software.
Account History
Download
Center tracks all your organization's notification and download activity so you
can stay on top of the update process. You can also share company specific information
about your software using the Download Center "Notes" functionality.
Administration
Download
Center provides you, or your designated Account Administrator, with
administrative functionality that allows you to easily add, delete or update
user information, assign user privileges, and set different levels of account
authorization. These flexible administration features help you manage your
Infor software across your organization.
The
"Product List" page shows all of the Infor
product lines to which your account is entitled. Clicking on a product takes
you to that product's "Product Information" page. If you do not have
access to multiple products, you will be forwarded directly to the Product
Information page.
Product Information
The
"Product Information" page is a second level page within Download
Center that gives you more information about what you have purchased. If the
product you select is a suite made up of a number of individual products, those
products will be listed and you can click on them to get to the individual
component's Product Information pages.
All
of the products managed by Download Center have a Product Information page that
provides access to one or more of the following standard features:
The "New Versions" tab shows the current version(s)
of the software. Sometimes, it will show more than one version number, for
example, because different platforms of the software are at different version
levels. Click on the item you want to download or view online,
and you will be taken to the "Product Download" page.
The Release Archive tab allows you to access previous versions of your software. It will show you all the prior versions to which you're
entitled, dating back to the effective date of your order. As above, clicking
on the name of the product will take you to the Product Download page.
Note: The Release Archive
tab will only appear if you have previous versions of the software available to
you.
In some cases you may be presented with a "click-wrap"
license agreement that requires you to read and agree to certain terms and
conditions regarding the installation and use of your Infor software before you
are allowed to access the Product Download page.
3.
Locating the Date of Availability
In addition to the version number and product name, the
"Product Information" page shows the date available. This lets you
know when the item was made available on your site. In the case of software
updates, this is usually within 24 hours of the software release.
The
"Product Download" page is accessed from the "Product
Information" page. From the "Product Download" page, you can
download software, release notes, documentation, etc. The "Product
Download" page also gives you access to additional functionality and
information about your software.
1. Accessing Your License
Keys
Some products require customer specific License Keys for
installation. If License Keys are required they will either be emailed directly
to you, or can be found by clicking on the License Keys tab on the Product
Download page.
If your product requires License Keys and they are not available on the site nor have you received them within 48 hours, please request a key. Visit Infor Concierge. Go to Resources Widget, select Request a Software Key and complete the form.
2.
Accessing Your Account Download Log
The "Download Log" shows all downloads of a particular product
across your organization. The "Download Log" is organized by version
number, so you can see who has downloaded what version and when. By clicking on
the "Download Details" link, you can see more information about each
download, including the following:
·
Product description
·
Download start and stop time
·
Transfer type (download method used)
·
Contact information (email address, name, and title)
·
IP address
·
File size
The "Notes" feature allows you to post and read messages
about your Infor software. This way you can use Download Center to collaborate
with other users within your organization in managing your Infor software.
For example, when supervising the updating of servers across the
company, you can use Notes to post messages to your administrators, giving them
timeframes during which they should update their servers. Additionally, when
downloading and installing software, you can post notes to your colleagues
warning of potential problems and/or incompatibilities you experience.
4. Accessing the Product
Notification Log
The "Notification Log" tab on the Software Download page
gives you access to all the email notifications Download Center has sent to
your organization about a particular product. This is a good place to find
information about an update - including the product's release summary and links
to the release notes.
The Restrict Access feature allows Account Administrators to
restrict users' access to products. If you are an Account Administrator and
would like details on how to use this feature, please see the information on Restricting Access to Products in the Administration
section of this document.
The link to "Estimated Times and Details" provides you
with a matrix indicating the name of the file you are downloading and the
estimated download time based on the file size and your bandwidth. These times
are estimates and can vary depending on a number of factors, including your
system speed and network congestion.
To download, click on the file name and save the file to the desired location.
Download Center tracks all download activity across your organization
within the "Download Log". For more information, read the Download Log.
The
Product Search feature of Download Center enables users of your account to
locate available software or documentation by searching for elements of the
product description or file name. For example: searching for
"Solaris" to find all versions that include the word
"Solaris" in the product name or description. To use the search
function, type the word or phrase for which you wish to search into the text
box. The application will return a list of products containing the word(s) you
entered. To search for an exact phrase, surround it with quotes (example:
"128 bit"). The search function is not case sensitive, so you do not
need to worry about capitalization.
Download
Center has been designed with a set of administrative tools and features to
help you make the most of your Infor software and maintenance. The following
sections detail the administrative options available to you.
1.
Setting Up Your Account
Your account is automatically created when you purchase products
from Infor. Ongoing purchases across your organization will continue to be
consolidated within your personalized site.
The Account Administrator plays a key role in managing your
Download Center account, including supporting and facilitating requests from
other members of your organization. The Account Administrator role can be
fulfilled by one central administrator or can be distributed across multiple
administrators in an organization. Ideal candidates for this role are
individuals responsible for overseeing software purchases and updates across
the enterprise. By default, this role is given to the IT contact listed on the
order at the time your Download Center account is setup.
To find out who in your organization is the designated Account
Administrator(s), go to the "Account Members" page under the
Administration section of the Download Center site. For administrators the box "Admin Privileges" is checked.
3. Viewing Your Account
Members
The "Account Members" page allows all members to see the
names of other people on your account. In addition, the "Account
Members" page is the place where Account Administrators add, delete, and
update members, change member privileges, and grant or restrict access to
particular products.
4. Adding/Deleting/Updating
Members
If you are an Account Administrator, you can add, delete and
update member information for your account.
To add a new member to your account, go to the Account Members
page, select either "A New Address" or one of the existing street
addresses for your account from the drop down menu at the top of the page, then
click on "Go to New Member Form". Be sure to fill in all the fields
within the form. If you don't know a piece of information, simply type
"unknown". Once you have submitted the form, the new member will be
automatically added to your account and will receive a welcome email to this
site. If you created a new address for this member, it will automatically be
added to the list of addresses for your account so you can use it again later
if you add more members at the same location.
To delete an existing member go the Account Members
page and click on "Delete Member" next to the member's name. You will
be asked to confirm that you really want to cancel the membership for that
member.
To update an existing member's information click on the member's
name on the "Account Members" page. You will be presented with the
profile of the member where you can make the changes and then click on
"Submit Membership Info". If you leave the profile page without clicking
on "Submit Membership Info" the changes will not be saved.
As an Account Administrator, you can also assign members different
levels of access to the service by modifying their privileges on the Account Members
page. The different levels of access you can assign are:
·
Account Administrator: Assign or remove a member's administration privileges
·
Get Downloads: Allow or restrict a member's ability to download software
To change a member's privileges, simply check or uncheck the
corresponding boxes next to the member's name and select "Update".
The member's privileges will be automatically updated. You can also change the
member's privileges at the bottom of the member's profile page.
6. Restricting Access to
Products
As an Account Administrator, you can restrict a member's access to
a certain product. From your Product List page,
drill down to the product you would like to restrict and click on the Restrict
Access tab.
By default, all members of your Download Center account have
access to all Infor products. As an Account Administrator, you can control a
member's access to any individual product(s). To change a member's access, go
the Product List
page, drill down to the product you would like to restrict and click on the
Restrict Access tab.
You will see a box labeled "Authorized" with a list of
members who have access to this product. Select the names of the members whose
access you would like to restrict and click on the "Remove" button.
The members you have selected will move to the "Not Authorized" box
and will no longer receive notifications about this product, nor will they see
it within the site when they log in.
Conversely you can re-authorize members by highlighting their
names in the "Not Authorized" box and clicking "Add". These
members' names will appear in the "Authorized" box and they will once
again get email notification and see the product when they log in to the
Download Center site.
7. Transferring
Administrator Privileges
To transfer Account Administrator privileges to someone else
within your organization, go to the "Account Members" page. Click the
"Administrator" box next to the name of the member who you want to
make the administrator. Uncheck the "Administrator" box next to your
own name. When you click on "Update Member Privileges" the
administration privileges will be automatically transferred.
Note: Once you remove your
own administrator privileges, you will no longer be able to perform the
administrator functions detailed above.
Download Preferences
The way of downloading our system offers you is HTTPS. HTTPS will let you know if the download succeeds or fails. You can also select to receive an email notification from Download Center once the software has been successfully downloaded and/or in the event the download fails. To enable this notification follow the Download Preferences link and select the Email Confirmation option. After checking this option, click on “Save”.
Your Profile
It
is important to keep the information in your profile current. Both Infor and
other members of your organization use this information to ensure that your
organization gets the most out of your Infor software and maintenance.
Note: For security reasons,
you do not have the ability to change your email address or company name within
Your Profile. If for some reason you need to change these, please go to
The customer service
organization is dedicated to helping you take full advantage of your Download
Center service.
If you need assistance, please go to